When can I uninstall my eSIM?

If your eSIM is not working, do not uninstall it if you still want to use it.

If you uninstall your eSIM, the QR code cannot be used again and the eSIM cannot be recovered.

You should only uninstall your eSIM once you have finished using your data plan and don’t plan to purchase more data for that destination.

If your eSIM is not working, get in touch with our customer support team at support@redbullmobile.com  (Please note, support is provided in English and German language only!). We will help you identify and resolve the problem.